Return and Refund Policy

Refund Policy

At Vuhve, we want you to love your purchase. If your item arrives damaged, defective, or does not function as intended, we're here to help.

Customers may request a refund within 30 days of receiving their order.

To be eligible for a refund, you must provide:

This allows our team to verify the problem and process your request as quickly as possible.

For claims involving defective, damaged, or non-functioning products, photo and/or video evidence is required before a refund can be approved.

Videos should clearly demonstrate the issue being experienced. Photos should clearly show any visible damage or defects.

Failure to provide sufficient evidence may result in the refund request being denied.

In most cases, approved refunds do not require the product to be returned.

Once your claim has been reviewed and approved by our support team, you may keep, dispose of, or recycle the product as you see fit.

Please do not send products back unless specifically instructed by Vuhve support.

Once your request has been reviewed, we will notify you of the outcome via email.

If approved, your refund will be issued to the original payment method used for the purchase.

Depending on your bank, credit card provider, or payment processor, refunds may take 5–10 business days to appear in your account.

Refund requests may be denied if:

No photo or video evidence is provided when requested
The issue cannot be verified
The request is submitted more than 30 days after delivery
The claim is determined to be fraudulent or abusive
The product damage was caused by misuse, improper handling, or modification after delivery

To request a refund or report an issue, please contact:

Please include your order number and any relevant photos or videos to help us process your request as quickly as possible.